EML Voicemail2Text works as follows: your answering machine sends incoming messages via e-mail to our service. There, the e-mails are transcribed and sent back to you via e-mail or short message. Two steps are necessary in order to use the service:


You first need to  register on our website, and then you will receive an e-mail address to which your answering machine can forward the incoming messages.

You can find a video tutorial on YouTube. (only available in german)

Setting up the answering machine

Upon successful registration, you have to configure your answering machine. Here you can find a brief instruction on the basis of the Fritz!Box:


An answering machine must be configured to forward the messages of the Fritz!Box answering machine to the VMT for automatic transcription.

  1. How do I open the user interface of my Fritz!Box?

    To open the user interface of your Fritz!Box you have to do the following:

    1. Open an internet browser (Internet Explorer, Mozilla Firefox, Google Chrome or another one of your choice) on your home computer (connected to the network/Wi-Fi)
    2. Enter fritz.boxin the address bar

    Alternatively, you can also enter the default IP address:

    For some devices, you might be asked to enter a password. This password should have been given to you when you purchased your router. In most cases, however, the following default password also works: 0000

  2. Set up an answering machine

    The steps in detail:

    1. In the menu, choose "Telephony" and "Telephony Devices," and click on "Set up new device."
    2. Then choose the item "answering machine" below "Integrated in Fritz!Box."
    3. The following settings can be made at will. The summary should look something like this:
  3. Activating the Push Service

    You first have to activate the Fritz!Box Push Service. It configures which e-mail account the Fritz!Box uses for sending the e-mail.

    1. Tick the "Fritz!Box Push Service active" box under menu item "System" and then "Push Service."
    2. In the account settings, enter the access data from your mailbox provider so that Fritz!Box can send e-mails.
  4. Setting up the forwarding function

    The steps in detail:

    1. Under menu item "Telephony" and then "Telephony Devices," click on the answering machine that was set up above.
    2. Tick the "Send messages via e-mail" box.
    3. Enter the e-mail address of the EML Voicemail2Text Service as address to which the message is sent. It has the following format


Have a look at our YouTube video when you set up the Starface telephone system.